Frequently Asked Questions
Q? How do I know if you are protected when you rent an inflatable amusement?
A. Unfortunately there are rental companies that cut corners and do not follow the best practices of the inflatable industry. An “unbelievable bargain” may indicate an operator who is under-insured or not insured at all. Improper setup and lack of supervision create an unsafe environment and a greater chance of an accident.
Fortunately, at E&Z Party Rental, LLC, we rigorously follow the manufacturer’s guidelines and seek to protect our clients through safe operating practices, the Inflatable Industry Insurance Group, where only the operators who continually meet the strictest, highest safety standards in the industry gain entrance.
Be sure the company you use can provide you with a “Certificate of Insurance”.
Q? Who is EnZ PArty Rentals?
A. We are a family owned and operated business, operating in Wilmington,DE. Our first priority is the satisfaction of our customers. Our goal is to provide the highest quality, safest and most appealing bounce units in the industry.
Q? Can An Inflatable Be Set Up Indoors?
A. Yes, our units can be set up indoors or outdoors. Ceiling height should be at least 20 feet high. A school, church gymnasium or auditorium provides plenty of room.
Q? Must An Inflatable Be Set up On The Grass If Outside?
A. No, we can put the unit on blacktop or parking lots but we prefer grass, as it is safer for the children and easier on the unit.
Q? How Much Room Is Needed?
A. Please review the detailed product information page for the units you are considering. Each page will provide the required spacing.
Q? Is There Paperwork Involved In Renting From E&Z Party Rental?
A. Yes, the customer must sign a rental agreement stating that he or she understands the terms of the agreement at the time of the booking. You will also need to initial and sign a copy of our Safety and Operations Review.
Q? Is A Deposit Required?
A. Yes. A 50% deposit is required of any rentals. We accept cash, MasterCard, Visa, AmEx, or Discover. Deposits are refundable if canceled one week prior to the scheduled event. All payments are refundable if delivery cannot be made due to foul weather.
Q? How Long Does The Bouncer Stay Inflated?
A. Once the unit is laid out and unrolled we inflate it with an enclosed blower motor designed specifically for that particular unit. The blower runs the entire time the unit is in use. There are no exposed moving parts on the motor, which is an important safety feature and should always be considered when renting an inflatable. The motor must be located within 100 ft of an electrical outlet, preferably a 20-amp circuit.
Q? What If The Inflatable Started To Deflate With Kids Inside?
A. An adult operator must be present at all times when the unit is in use. A unit can suddenly deflate for several reasons such as a tripped circuit breaker, an accidental unplugging of the power cord, or a power outage The unit takes approximately 30 seconds to deflate therefore the adult operator should NOT panic. Have the kids exit the unit quickly and safely.
Q? Does E & Z Party Rental Setup For Any Type Of Event?
A. If you invite us, we will come! A unit is perfect for any function involving kids whether it be a birthday party, block party, church function, company picnic, daycare facility, school event or anything else you could think of. E&Z Party Rentals guarantees that our inflatables will provide hours of entertainment, no matter what the occasion.
Q? How Many Kids Can Bounce At The Same Time?
A. The maximum weight capacity is 250 pounds. The approximate age group capacity is as follows:
Children 8 years and under – 8
Children 9 to 12 years – 5 to 6
Older teens – 3 to 4
Over 17 years – 2 to 3
Q? What Is E&Z Party Rentals’ Foul Weather Policy?
A. Rain and high winds are the two most common types of bad weather, which require deflation of the unit. If local weather forecasts are calling for rain or winds exceeding 20 MPH on the day of your rental, E&Z Party Rentals may have to cancel your rental for safety concerns. If rain arrives after the unit is set up, it must be deflated and all electrical connections should be disconnected. If rain stops, the unit can be re-inflated to resume use. DO NOT use the unit if it is wet, as wet vinyl becomes very slippery and unsafe. Customers do not get a refund if rain occurs after delivery and set up, but we will contact you to discuss options if the weather looks like it may be a factor.
Q? Why Can’t I Pick Up The Bounce House And set It Up Myself?
A. Our main concern at E&Z Party Rentals is safety. Some companies allow their customers to pick up the unit and take it home and set it up themselves. We do not believe that this is a good idea. We are trained to evaluate the site, use appropriate stakes and straps to secure the unit to the ground, and bring to your attention some safety issues, which sometimes may go unnoticed. There is no extra charge for this service, and there are no hidden costs.
Q? Who Sets Up The Units?
A. We deliver, set up, and take down the unit. Each bounce house is fully cleaned and sanitized before and after each use.
Q? How Long Can I Keep The Unit?
A. We like to set up a minimum of 1 hour prior to the start of your event. We will arrive back after your event has ended. If you wish to keep the unit overnight, there is a $40 charge to do so.
Q? Is E & Z Party Rental Insured?
A. Yes, we are fully insured! A copy of our insurance will be shown to you before, or at the time of your rental if requested.
Q? What Is Included In Your Price?
A. Our price includes delivery, set-up, brief safety training, and removal of unit. There is an additional charge if an attendant is requested to stay at your event.
Q? What Events are You Available for?
A. Pretty much just about any event with the exception of block parties and apartment complexes.
Still have a question? Call or Write: [firstname.lastname@example.org] [302-287-5995]